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Tuesday, October 8 • 2:00pm - 2:50pm
I can't get no (client) satisfaction

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Whether you are AAA doing co-dev, a mid sized studio doing work for hire or an indie working with a publisher or investor, wouldn't it be nice to know exactly where you stand with your client and what you could do to maximise the chance for future work?

It can be hard when these people are busy and difficult to reach so we've developed a minimally intrusive way to measure their current perception and highlight what already going well and areas to improve upon. We will take you through our journey, looking at the research, current best practices, and lessons learned in implementing these findings in Wargaming Sydney.

Covering challenges, like cultural/personal differences, limited availability of clients and also effectively measuring trust, loyalty and advocacy to develop meaningful metrics for client satisfaction.

avatar for Jo Ann Tan

Jo Ann Tan

Jo Ann Tan has spent over ten years supporting developers in Visual Effects for films and television before making the switch over to games as a Senior Project Manager at Wargaming Sydney. She brings insights from working with industry leaders in the UK, Canada and Australia. She... Read More →
avatar for Jerry van Koppen

Jerry van Koppen

Jerry van Koppen is an accomplished games producer and project manager, with industry experience in indie and AAA environments across the world and a master's degree in Strategic Management. Starting in the UK as a Producer with Donkey Crew that made 'Of Kings and Men' and the soon... Read More →

Tuesday October 8, 2019 2:00pm - 2:50pm AEDT
Room 110